Things happen. We understand. Here’s how cancellation and refunds work:
For purchases made on or before June 29, 2020, you can cancel your pass for a full refund. Purchases made after June 29, 2020 are nonrefundable.
To cancel your registration (and get your refund, if applicable), you will need to notify us in writing at email@example.com.
If you’re entitled to a refund, the amount refunded will be based on the fees paid for the registration(s) you cancel and will be refunded to your original payment method. These cancellation terms apply regardless of the reason that you cancel (even if you, unfortunately, need to cancel for personal reasons, weather conditions or other stuff that’s out of your control).
You are responsible for canceling your your hotel accommodations and travel reservations.
You also have the option of transferring your pass to another person if your plans change.
You can transfer your own registration—or another that you purchased—by notifying us in writing at firstname.lastname@example.org.