The Art of Saying No
Date & Time
Friday, September 20, 2024, 10:15 AM

Word of mouth is often the primary way families learn about our schools. It is one of the most effective forms of marketing and can impact retention and admission efforts. Throughout the admissions season, we carefully cultivate relationships with families, hoping this will yield an application and enrollment at the end of the process. While we rejoice at being able to say “yes,” the hardest decision to share is the one of regret. Crafting a respectful and empathetic message when saying “no” to an applicant can have a significant impact on your school’s reputation and the way the broader community perceives it. In this session, we will explore how effective, compassionate communication can impact your school’s brand and discuss best practices and strategies for handling these sensitive conversations.

Location Name
Back Bay D (2nd Floor)
Full Address
Sheraton Boston Hotel
39 Dalton Street
Boston, MA 02199
United States
Early Career, Mid Career, Mission and Brand, Family Engagement and Retention, Marketing and Recruitment of New Families
Annual Conference Session Type
Concurrent Session (1 Hour)