In financial aid work, asking “What do other schools do?” is a very common way to discover possibilities and understand mindsets. In this session, you’ll explore key highlights from the 2021 NAIS State of Financial Aid survey to get a handle on some answers to that question. You’ll examine the evolving landscape of schools on questions such as: What are the main goals of schools' financial aid programs? How well funded, trained, and equipped are financial aid professionals to deliver the outcomes they seek? What key practices and concepts influence how effective practitioners feel about their work? What factors tend to drive satisfaction in—and impact of—the work? Join a conversation about where the industry is finding success and how we can identify its most critical challenges and needs moving forward.

Mark Mitchell, National Association of Independent Schools (DC)