Name
First Click to First Day: Crafting a Relationship Driven Admission Journey
Date & Time
Friday, September 25, 2026, 10:45 AM - 11:45 AM
Speakers
Colby Hazouri - The Bolles School
Shelly Lenhart - The Bolles School
Mannie Wellington - The Bolles School
Shelly Lenhart - The Bolles School
Mannie Wellington - The Bolles School
Description
In today's competitive enrollment landscape, families are not just choosing schools; they are selecting experiences that resonate with their values and aspirations. Families are looking to join a community that will become their social ecosystem, and the admissions journey should feel personalized and engaging, and, through their interactions, reinforce that this is the school and community for them. This session dives deep into the creation of a relationship-driven admission process, guiding participants from the initial inquiry through to the first day of school. We will utilize a real-world case study from The Bolles School to illustrate how a unified institutional voice can coexist with division-specific messaging while delivering a highly personalized, high-touch experience.
Attendees will walk away with actionable strategies to enhance family engagement and retention. Participants will identify key opportunities to build relationships at every phase of the admission journey, develop plans to balance consistency with personalized differentiation across divisions, and learn effective methods to scale personalized communication without compromising authenticity. Additionally, they will understand how transparency fosters trust and strengthens long-term engagement, ultimately creating a memorable and impactful experience for families. By the end of the session, participants will craft an outline for their own “relationship-driven admission journey,” equipping them with the tools necessary to implement these practices in their own schools.
Location Name
Pacific Ballroom 25 (Ground Level)